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We have provided a list of the most common questions. 

If you have a specific question, please ask below and we will get back to you with a human response as soon as we can. 

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Resident FAQ

Question Form

  • 1. How do I apply for a rental property?

    You can apply online through our website by completing the application form and submitting the required documents.

  • 2. What is included in the application process?

    We perform background checks, including credit history, rental references, employment verification, and criminal background checks.

  • 3. Is there an application fee?

    Yes, an application fee is required to cover the cost of background and credit checks. The fee amount is listed in the property’s application details.

  • 4. What are the qualifications to rent a property?

    Qualifications typically include a verifiable income of at least 2.5–3 times the monthly rent, good rental history, and a satisfactory credit score.

  • 5. How long does the application process take?

    Once all required documents are submitted, the process typically takes 2–3 business days.

  • 6. Do you allow pets?

    Pet policies vary by property. Check the specific listing for details or contact us for more information.

  • 7. What is the security deposit amount?

    Security deposits vary by property and are typically equal to one month’s rent unless otherwise specified.

  • 8. When is rent due?

    Rent is due on the 1st of each month. Late fees may apply if payment is not received by the grace period deadline.

  • 9. How can I pay my rent?

    Rent can be paid online through our tenant portal using a bank transfer, debit, or credit card.

  • 10. What happens if I can’t pay rent on time?

    Contact us immediately to discuss your situation. Late fees may apply, and repeated late payments can affect your tenancy.

  • 11. Are utilities included in the rent?

    This depends on the property. Utility responsibilities will be outlined in your lease agreement.

  • 12. How are maintenance requests handled?

    Maintenance requests can be submitted online through the tenant portal, and we strive to resolve issues promptly.

  • 13. Can I make changes to the property?

    Any modifications or changes must be approved in writing by the property management team.

  • 14. What is the lease term?

    Lease terms vary by property, but most leases are for 12 months unless stated otherwise.

  • 15. What happens if I need to break my lease?

    Contact us as soon as possible. Lease break terms are outlined in your lease agreement and may include fees.

  • 16. How do I move out when my lease ends?

    Provide the required notice as stated in your lease agreement. We’ll schedule a move-out inspection to ensure the property is left in good condition.

  • 17. Will my security deposit be refunded?

    Security deposits are refunded after the move-out inspection, less any deductions for unpaid rent, damages, or cleaning fees

  • 18. Do you offer month-to-month leases?

    Some properties may offer month-to-month options at the end of a lease term. Check with us for details.

  • 19. Are the properties non-smoking?

    Most properties are non-smoking. Please review the listing and lease agreement for specific rules.

  • 20. Can I transfer my lease to someone else?

    Lease transfers (subletting) are not typically allowed but may be considered on a case-by-case basis with prior approval.

  • 21. How do I schedule a tour of a property?

    You can schedule a tour by contacting us directly or through the property listing on our website.

  • 22. What happens if I have a roommate?

    All adult tenants must apply and sign the lease. Roommates are equally responsible for rent and adhering to lease terms.

  • 23. How do I report a neighbor or community issue?

    Report non-emergency issues through the tenant portal. For emergencies, contact local authorities if necessary.

  • 24. What if I have additional questions?

    Feel free to contact us through our website, email, or phone. We're happy to assist you!