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We have provided a list of the most common questions.
If you have a specific question, please ask below and we will get back to you with a human response as soon as we can.
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Question Form
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1. How do I apply for a rental property?
You can apply online through our website by completing the application form and submitting the required documents.
2. What is included in the application process?
We perform background checks, including credit history, rental references, employment verification, and criminal background checks.
3. Is there an application fee?
Yes, an application fee is required to cover the cost of background and credit checks. The fee amount is listed in the property’s application details.
4. What are the qualifications to rent a property?
Qualifications typically include a verifiable income of at least 2.5–3 times the monthly rent, good rental history, and a satisfactory credit score.
5. How long does the application process take?
Once all required documents are submitted, the process typically takes 2–3 business days.
6. Do you allow pets?
Pet policies vary by property. Check the specific listing for details or contact us for more information.
7. What is the security deposit amount?
Security deposits vary by property and are typically equal to one month’s rent unless otherwise specified.
8. When is rent due?
Rent is due on the 1st of each month. Late fees may apply if payment is not received by the grace period deadline.
9. How can I pay my rent?
Rent can be paid online through our tenant portal using a bank transfer, debit, or credit card.
10. What happens if I can’t pay rent on time?
Contact us immediately to discuss your situation. Late fees may apply, and repeated late payments can affect your tenancy.
11. Are utilities included in the rent?
This depends on the property. Utility responsibilities will be outlined in your lease agreement.
12. How are maintenance requests handled?
Maintenance requests can be submitted online through the tenant portal, and we strive to resolve issues promptly.
13. Can I make changes to the property?
Any modifications or changes must be approved in writing by the property management team.
14. What is the lease term?
Lease terms vary by property, but most leases are for 12 months unless stated otherwise.
15. What happens if I need to break my lease?
Contact us as soon as possible. Lease break terms are outlined in your lease agreement and may include fees.
16. How do I move out when my lease ends?
Provide the required notice as stated in your lease agreement. We’ll schedule a move-out inspection to ensure the property is left in good condition.
17. Will my security deposit be refunded?
Security deposits are refunded after the move-out inspection, less any deductions for unpaid rent, damages, or cleaning fees
18. Do you offer month-to-month leases?
Some properties may offer month-to-month options at the end of a lease term. Check with us for details.
19. Are the properties non-smoking?
Most properties are non-smoking. Please review the listing and lease agreement for specific rules.
20. Can I transfer my lease to someone else?
Lease transfers (subletting) are not typically allowed but may be considered on a case-by-case basis with prior approval.
21. How do I schedule a tour of a property?
You can schedule a tour by contacting us directly or through the property listing on our website.
22. What happens if I have a roommate?
All adult tenants must apply and sign the lease. Roommates are equally responsible for rent and adhering to lease terms.
23. How do I report a neighbor or community issue?
Report non-emergency issues through the tenant portal. For emergencies, contact local authorities if necessary.
24. What if I have additional questions?
Feel free to contact us through our website, email, or phone. We're happy to assist you!